Our Approach
TASKS UNDERTAKEN UPON APPOINTMENT
Take Over Plan
The takeover will be led by the Project Oversight to ensure a comprehensive handover of information from the previous MA. To ensure a successful takeover, the Project Oversight will implement transitional activities and monitor progress against a detailed programme. Our takeover team is selected on the basis of the understanding of the nature of the tasks to be undertaken and the appropriate levels of management and maintenance experience.
A takeover plan will be prepared for monitoring takeover progress and ensuring that critical phases are completed within one month. From that point onwards, the plan is to be used to direct our takeover team for the full period of transition. It will contain the activities to be undertaken to ensure a seamless takeover.
Regular update on the progress of the takeover would be provided to the Council during the takeover period.
Take Over Plan Premier will monitor the takeover process on a regular basis working closely with the MCST, as soon we are awarded the service contract. The takeover will be led by the Project Oversight to ensure a comprehensive handover of information from the incumbent managing agent.
1. Initial Management Role
Perform a visual building audit of the building fabric and M&E equipment documenting all defects, safety issues, compliance issues, maintenance issues and design/construction issues. These will thereafter be classified into immediate (urgent), medium and long term plans/works. This report allows the estate to plan and set out works in accordance to their priorities. Implement Crisis Management Plans, e.g. action plans in the event of emergencies, e.g. power failure, lift breakdown, fire alarm activation, burst water pipes/flooding, etc. The plans allow the security guard/s to systematically follow a pre-set action plan to immediately curtail any further damages, render assistance and follow-up by informing the relevant parties.
3. Routine Management
Prescribed checklists will be used to carry out all routine checks for periodic inspections to eliminate haphazard checks.Review and monitor utilities consumption.
2. Contracts & Procurement Management
Perform a complete review of all existing contracts, advise and make any necessary recommendations. Our Headquarter keeps a comprehensive list of service providers that we would be able to make suitable recommendations to development. Our HQ Manager conducts relevant background checks on these service providers before they are admitted into our panel. Contracts will be signed with these service providers using our Service Level Agreements (SLAs) with agreed Key Performance Indicators (KPIs) to ensure service deliveries are consistent with the SLAs. Our dedicated HQ Manager will carry out periodic performance audits and oversees this entire function.
4. HQ Periodic Inspection
HQ audit staff who are not involved in the day-to-day operation of the property are tasked to conduct site inspections at least on a half-yearly basis to ensure quality. This inspection allows for an independent assessment of the condition of the property while providing alternate views and new ideas for improving the overall running of the property.